Patient Services

A: During your fitting appointment, our experienced clinicians will assess your measurements and specific requirements to ensure proper fitting and comfort. They will carefully adjust the brace or medical equipment to align with your body and provide instructions on proper usage, care, and maintenance.

A: Your comfort and well-being are our top priorities. If you experience any discomfort or find that the brace or medical equipment doesn’t fit properly during or after the fitting appointment, please reach out to us! Our compassionate clinicians are here to listen to your concerns and will make any necessary adjustments or modifications to ensure the optimal fit and functionality of the equipment, tailored specifically to your needs. Your satisfaction and comfort matter to us, and we’re dedicated to ensuring you receive the best possible care every step of the way.

A: They should never be “tight”. They should only be snug enough against the skin to ensure that the brace does not slide and remains in the proper position. Numbness or tingling is a sign that your circulation may be impaired by the brace. In addition, if you are experiencing pain or your circulation is being impaired then the straps should be loosened.

A: The unloader brace works by applying a pressure to the opposite side of your knee where you are feeling discomfort. This pressure will apply in the last 15 degrees of your knee extending. This will help open up the joint space on the side that is having the bone on bone compression. With a decrease in bone on bone compression, the brace can potentially help to alleviate your pain. Your physician will determine the amount of unloading force and by patient tolerance. Every patient may require a different amount of force to alleviate his or her pain.

A: With a knee brace, you want the hinges to be aligned at the center of the joint line with a snug fit around the thigh and calf.

A: Yes, our billing department can assist you with verifying insurance coverage and processing claims for your brace or medical equipment. Please provide our staff with your insurance information, and they will work with your insurance provider to determine coverage and handle any billing inquiries.

A: You received this bill because it covers a separate benefit under your insurance related to the product you received during your visit. While your co-pay covers the flat rate for your doctor’s office visit, additional costs, such as co-insurance for certain products or services, may apply according to your insurance plan. Co-insurance represents a percentage of the total cost that you are responsible for.